Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Please unpack and inspect your order immediately upon receipt. Any and all claims must be reported to babylonni within (14) business days without exception.
ONE-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
We stand behind our products and warrant that all item will be free from manufacturing defects and defects in material or problems caused by workmanship for one year from the date of arrival of the jewelry (all free accessories are not covered by the warranty). Please note that minor irregularities and differences in workmanship or natural color may exist, but will not affect the normal use of the product, if found to exist and are not satisfied, please contact us, we will help you to exchange or return!
We cherish all our customers and would like to provide all our precious customers with good service and satisfy all our customers.
This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of babylonni.
Babylonni’s warranty obligations are limited to the terms set forth below:
WARRANTY PERIOD AND TARGET AUDIENCE TERMS
The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the 1-year warranty would be started since the initial owner has received it.
As for the warranty transfer, the jewelry transferee can only enjoy the warranty when the following two conditions are met at the same time:
① The 1-year package hasn't expired since the initial customer has received it.
② The initial owner's name & the initial order number are provided.
WARRANTY PROCEDURE
All Babylonni jewelrys carry a one year warranty from the date of arrival of the jewelry for manufacturing defects in materials and/or workmanship( all free accessories are not covered).
Customers who have warranty issues, like color loss, irregularity, can contact us at support@babylonni.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Valid warranty claims will be processed through Babylonni for a period of one year from the date of original retail purchase.
There may be some items that we cannot repair, we will only replace the item if it is still available or give you and item of equal or less value (Customer just need to pay for shipping). We do not reimburse any labor costs incurred by the repair service.
Babylonni will not ship anything to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.
EXCLUSIONS AND LIMITATIONS
This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, or misapplication. Do not expose Babylonni products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to pools, hot tubs, and spas.
SHIPPING DAMAGE CLAIMS
In rare case, the product will be damaged in the process of shipping. If shipping damage occurs, please contact support@babylonni.com and provide us with relevant photos or videos.
All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.
Important:
1. Items purchased through a third-party vendor (outside of babylonni.com and/or babylonni stores or pop-ups) are not covered under babylonni's warranty. Please reach out to the company the items were purchased from.
2. We do not recommend having our products worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
3. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.
4. Promotional products may be excluded from our warranty policy.
