We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@babylonni.com or support@babylonni.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Late or Missing Refunds
If you have not received a refund after 5 business days of approval, please recheck your bank account and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@babylonni.com.
Shipping Damage Claims
In rare instances, the item may be damaged during transportation as received. If damage occurs due to shipping, please contact support@babylonni.com and provide us with photos or videos proof.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns Policy
Regarding customized products, we cannot accept any returns except for cases of logistical damage or quality issues with the goods.
After your package is delivered, you can start a return process within 14 days of delivery. We do not accept returns after 14 days. Before starting a return process, the customer needs to contact support@babylonni.com;to get approval for the return. We will not accept returns without permission from Babylonni.
Unused Items
To start a return, make sure the jewelryis unused, free from dirt, dust, and odour-free. It should be in the original package and condition when you received it.
Customers are responsible for the return shipping cost.
Used Items
We do not accept any returns on used items, except few rare EXTREME cases of breakage/malfunction.
Refund Policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@babylonni.com or support@babylonni.com.
Cancellation
For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
Before Shipping
Cancellation before shipping without charging fees.
After Shipping
Cancellation of an order after shipment will require the return of the goods and the payment of return shipping charges.
Exchange
Before Shipping: Free of charge.
Shipped but not received
Cancellation of an order after shipment will require the return of the goods and the payment of return shipping charges.
Delivered
If you wish to return or exchange your jewelry after it has been delivered, please see the Return Policy.
We do not charge customers for the first return of each quarter.
From the second return in a quarter, you will need to arrange to return the jewelry to our designated warehouse and pay the return fee.
NOTICE:
Note: If your return application is approved by Babylonni, you can contact the transporter yourself to return the merchandise to babylonni's designated warehouse and send the return label to us, our warehouse will be verified upon receipt of the goods, and your refund will be returned as soon as possible after the verification is correct!
Please send us a notification with the tracking number after returning any items. Once we receive your return, we will either replace the item with a new product or refund your money. This will be processed in 10 business days. If the returned items do not match the given requirements above, we will not accept the return. We will send it back to you immediately with notifications. Please be aware, restocking fees may apply to unauthorized returns.
