Shipping Policy
Shipping Times and Rates
Currently, we are only able to accept online orders to shipping addresses within the United States (Except Hawaii, Alaska, and Puerto Rico) and do not ship internationally. To ensure the secure delivery of your order, Babylonni does not ship orders to post office boxes. For each address within the United States, the following charges apply:
Standard Ground Shipping: $0 Free standard shipping on any items. Please allow 13-5 business days. Items ordered together may not always ship together.
Change of Shipping Address
Before Shipping: Free of charge.
After shipment
If you need to change the address while the goods are in transit, please contact us in time, we will try our best to help customers change the address while in transit. (However, due to the complexity of the situation, we cannot guarantee the success rate of address change. We are not responsible for any failure.
PS: We may charge extra fee for changing the address in transit, we will contact you by email communication for the specific fee, if you agree to accept the change fee, we will make the change.
Delivered
We don't accept address changing if the package has already been delivered successfully.
Claim for A Lost Package
If you did not receive the package after the tracking status shows it has been delivered, please contact us within 3 business days. Otherwise, the customers need to contact the corresponding logistics company directly to start a claim. We don't accept package lost claims after three days from the delivered date.
Order Tracking
You track your order and shipping & handling information on your account if you have registered one on www.babylonni.com. If you haven't registered on our site, you can also track your order here with your tracking number. For more shipping information, send an email to support@babylonni.com. We will get back to you in 24 hours.
More Information on Shipping
Sales tax & engraving fees do not count toward the total amount.
Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery.
