Shipping Times and Rates

Currently, we are only able to accept online orders to shipping addresses within the United States (Except Hawaii, Alaska, and Puerto Rico) and do not ship internationally. To ensure the secure delivery of your order, Babylonni does not ship orders to post office boxes. For each address within the United States, the following charges apply:

Standard Ground Shipping: $0 Free standard shipping on any items. Please allow 3-5 business days. Items ordered together may not always ship together.

Change of Shipping Address

Before Shipping: Free of charge.

After Shipping

$5 WILL BE CHARGED when the items are in transit. (We cannot guarantee the address will be successfully changed due to the complicated situations. If fails, we will refund the $5

Delivered

We don't accept address changing if the package has already been delivered successfully.

Claim for A Lost Package

If you did not receive the package after the tracking status shows it has been delivered, please contact us within 3 business days. Otherwise, the customers need to contact the corresponding logistics company directly to start a claim. We don't accept package lost claims after three days from the delivered date.

Order Tracking

You track your order and shipping & handling information on your account if you have registered one on www.babylonni.com. If you haven't registered on our site, you can also track your order here with your tracking number. For more shipping information, send an email to support@babylonni.com. We will get back to you in 24 hours.

More Information on Shipping

Sales tax & engraving fees do not count toward the total amount.

Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery.

Regarding customized products, we cannot accept any returns except for cases of logistical damage or quality issues with the goods.

After your package is delivered, you can start a return process within 7 days of delivery. We do not accept returns after 7 days. Before starting a return process, the customer needs to contact support@babylonni.com to get approval for the return. We will not accept returns without permission from Babylonni.

Unused Items

To start a return, make sure the jewelryis unused, free from dirt, dust, and odour-free. It should be in the original package and condition when you received it.

Customers are responsible for the return shipping cost.

You will be charged up to a 25% restocking fee (withheld from the refund).

Used Items

We do not accept any returns on used items, except few rare EXTREME cases of breakage/malfunction.

Late or Missing Refunds

If you have not received a refund after 5 business days of approval, please recheck your bank account and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@babylonni.com.

Shipping Damage Claims

In rare instances, the item may be damaged during transportation as received. If damage occurs due to shipping, please contact support@babylonni.com and provide us with photos or videos proof.

Cancellation

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Before Shipping

Cancellation before shipping is subject to an 8% processing fee.

After Shipping

Cancellation after shipping is subject to a 10% cancellation fee and the return shipping cost of $6. You may refuse to sign in the package and return it to the sender.

Exchange

Before Shipping: Free of charge.

Shipped but not received

A $3 processing fee will be charged if you exchange the item successfully. If you fail to exchange the item, you may refuse to sign in the package and return it to the sender. Cancellation after shipping is subject to a 10% cancellation fee.

Delivered

Please refer to the return policy to start a return and exchange if you prefer exchanging after the jewelry has been delivered.

Customers are responsible for the return shipping cost of $6.

You will be charged up to a 15% restocking fee (withheld from the refund).

NOTICE: If your return or exchange request is approved by Babylonni, you may receive a new product or a refund. The shipping label will be provided by Babylonni, please do not ship them by yourself before receiving the shipping label.

Please send us a notification with the tracking number after returning any items. Once we receive your return, we will either replace the item with a new product or refund your money. This will be processed in 5 business days. If the returned items do not match the given requirements above, we will not accept the return. We will send it back to you immediately with notifications. Please be aware, restocking fees may apply to unauthorized returns.

ONE-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

We stand behind our products and warrant that all item will be free from manufacturing defects and defects in material or problems caused by workmanship for one year from the date of arrival of the jewelry (all free accessories are not covered by the warranty). Please note that minor irregularities and differences in workmanship or natural color may exist, but will not affect the normal use of the product, if found to exist and are not satisfied, please contact us, we will help you to exchange or return!

We cherish all our customers and would like to provide all our precious customers with good service and satisfy all our customers.

Babylonni’s warranty obligations are limited to the terms set forth below:

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the 1-year warranty would be started since the initial owner has received it.

As for the warranty transfer, the jewelry transferee can only enjoy the warranty when the following two conditions are met at the same time:

① The 1-year package hasn't expired since the initial customer has received it.

② The initial owner's name & the initial order number are provided.

WARRANTY PROCEDURE

All Babylonni jewelrys carry a one year warranty from the date of arrival of the jewelry for manufacturing defects in materials and/or workmanship( all free accessories are not covered).

Customers who have warranty issues, like color loss, irregularity, can contact us at support@babylonni.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Valid warranty claims will be processed through Babylonni for a period of one year from the date of original retail purchase.

We do not repair jewelry, we will only replace the item if it is still available or give you and item of equal or less value (Customer just need to pay for shipping). We do not reimburse any labor costs incurred by the repair service.

Babylonni will not ship anything to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.

EXCLUSIONS AND LIMITATIONS

This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, or misapplication. Do not expose Babylonni products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to pools, hot tubs, and spas.

SHIPPING DAMAGE CLAIMS

In rare case, the product will be damaged in the process of shipping. If shipping damage occurs, please contact support@babylonni.com and provide us with relevant photos or videos.

All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.

NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the package.